Privacy Policy

Last updated: August 9, 2025

Plumbing Vancouver ("we", "us", "our") operates the website plumbingvancouver.ca. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or use our services.

1. Data controller / contact information

Data controller: Plumbing Vancouver
Address: 475 W Georgia St #830, Vancouver, BC V6B 4M9
Phone: (778) 488-5072
Email: info@plumbingvancouver.ca

If you have any questions about this policy or our privacy practices, please contact us at the address above.

2. What information we collect

We collect information you provide directly and information automatically collected when you use our website.

Information you provide directly:

• Name, email address, phone number, postal address
• Service details (type of job, address where services are required)
• Payment information when you pay for services
• Photos or documents you upload related to a service request or insurance claim

Information we collect automatically:

• Log data (IP address, browser type, operating system, referring/exit pages, timestamps)
• Device identifiers and technical data
• Usage information (pages visited, time spent on pages, links clicked)
• Location data (approximate location from IP address; exact GPS data only if provided)

Cookies and similar technologies:

We use cookies, web beacons and similar tools to personalise content, provide site features, analyze site usage and improve our services. See Section 5 for more details.

3. How we use your information

• To respond to inquiries, provide estimates and deliver services
• To schedule appointments and dispatch technicians
• To process payments and invoices
• To send service-related communications
• To improve and personalise our website and services
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Legal basis for processing

Our legal bases include performance of a contract, legitimate interests, consent and compliance with legal obligations.

5. Cookies & tracking technologies

We use strictly necessary, performance, functional and advertising cookies. You can control cookie preferences through your browser.

6. Third-party services and disclosures

We may share information with service providers, payment processors, insurance adjusters, and authorities when required by law.

7. Payments & billing

Payments are handled by secure third-party processors. We do not store full payment card details.

8. Marketing communications

We may send marketing emails if you opt in. You can unsubscribe at any time.

9. Data retention

We keep personal data only as long as needed for business, legal and tax purposes.

10. Your rights

• Access your data
• Correct or update data
• Request deletion
• Object to certain processing
• Data portability
• Withdraw consent

11. Children

Our services are not intended for children under 16. We do not knowingly collect their data.

12. Security

We use reasonable safeguards to protect your data, but cannot guarantee complete security.

13. International transfers

Your data may be processed in Canada or other countries where our service providers operate.

14. Links to other websites

We are not responsible for the privacy practices of other websites linked from our site.

15. Changes to this Privacy Policy

We may update this policy and will update the "Last updated" date above when we do so.

16. How to contact us